How can we help you?

iLoveMp4 is an all-in-one mobile media utility app designed to handle your daily video and audio needs efficiently:

• Video Compression: Reduce the file size of large video files while maintaining high visual quality to save storage or make sharing easier via chat or email.
• Extract Audio: Separate the soundtrack or spoken audio from any MP4 or supported video file and save it in a clean audio format.
• Remove Audio: Mute or eliminate audio tracks completely from video clips.
• Video Preview & Playback: Check and compare your processed media directly before saving or exporting.

1. Launch iLoveMp4.
2. Select Compress Video from the main menu.
3. Pick a video from your photo library or device storage.
4. Choose your desired compression quality and resolution preset.
5. Tap Start / Compress and wait for the process to complete. You can then preview and save the compressed file.

Video processing is computationally demanding and takes place directly on your device. Common reasons for failure or slow speeds include:

• Low Storage Space: Ensure your device has enough free internal storage to export the new video file.
• High Resolution / Long Duration: 4K or 60fps videos and long clips take significantly longer and require more device memory.
• Backgrounding the App: iOS may suspend heavy background processing if you switch away from the app. Keep iLoveMp4 in the foreground until export completes.
• iCloud Media Download: If the original video is stored in iCloud and not fully downloaded to your device, wait for the download to finish first.

If you reinstalled the app or switched to a new device, you can restore your purchases without paying again:

1. Make sure you are signed into the device with the same Apple ID used to make the purchase.
2. Open iLoveMp4.
3. Open the side menu / settings drawer.
4. Tap Restore Purchases.

If you encounter any issues during restoration, email us at unidadinnovations@gmail.com with your Apple purchase receipt.

Subscriptions on iOS are securely managed directly through your Apple ID:

1. Open the Settings app on your iPhone or iPad.
2. Tap your Name / Apple ID banner at the top.
3. Tap Subscriptions.
4. Select iLoveMp4.
5. Tap Cancel Subscription (or change your subscription plan).

All in-app purchases and subscription billings on iOS are processed exclusively by Apple. App developers do not have direct access to your payment information or the ability to process refunds directly. To request a refund:

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID.
3. Select "I'd like to..." > "Request a refund".
4. Select the reason and follow the on-screen instructions.

No. Your privacy is our top priority. All video compression, audio extraction, and media processing are performed locally on your device. We do not upload, transmit, or store your personal videos or audio files on any external server.

You can read our complete Privacy Policy for full details.

iLoveMp4 requires permission to access your photo and media library so that you can select videos you wish to compress or extract audio from, and so the app can save the resulting output back to your device's library.

We are constantly improving iLoveMp4 based on user feedback! If you have a feature suggestion, found a bug, or have ideas on how we can improve, please send an email to unidadinnovations@gmail.com.